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If we have yet to answer your questions on our website, please contact us using the form below. We look forward to your questions, comments and opinions.

FAQs

Where can I download A-Bank Super Wallet App?

You may download the app from our website or from Google Play Store for Android, Apple App Store for iOS and Huawei App Store.

Is there any charges to open an account?

No.

How to purchase USDT and USDC in super A bank wallet?

You may convert fiat currency USD into USDT and USDC in A-Bank Super Wallet.

How frequent I need to log into A-Bank in order to stay active?

Suggest you log in frequently in order to remain active.

How to change or update information after A-Bank already opened?

Please email to our customer's careline: info@asiadb.com.

I want to open an A-Bank account. Do you have any requirements or restrictions for corporate and individual customers?

As an offshore digital bank, Asia Digital Bank supports the provision of digital financial services to individual and corporate users in various countries and regions around the world.

If I meet the requirements for opening an A-Bank account, how do I open one? What information do I need to provide? Furthermore, do I need to pay a fee to open an account?

Please visit A-Bank's website (a-bank.asiadb.com) to submit an application for opening an account and provide basic information. A-Bank's account opening fee is USD100, and new users will enjoy a full waiver of account opening fees during the promotion period which will end on December 31, 2023.

I have opened an A-Bank account, what should I do if I forget my password? What should I do if I want to change my personal information, such as email address, address, etc.?

If you forgot your password, you can click "Forgot Password" on the login screen and change your password after completing the SMS and email verification. If you want to change your personal information, please send an email to our customer service email address (info@asiadb.com) to inform us, and our customer service staff will assist you.

What should I do if I accidentally make a mistake when making a transfer on A-Bank?

Please notify us immediately by sending an email to our customer service email address (info@asiadb.com) and our customer service staff will assist you.

Can I transfer money to China from my personal account?

When you initiate a personal remittance to China on A-Bank, please ensure that the remittance is limited to USD and provide relevant remittance information, and we will approve it according to the relevant cross-border remittance policy.

If I have a corporate account and I want to pay to a Chinese merchant's account for traded goods, how long does it take to complete the remittance?

The normal remittance time is T+2, but the exact remittance time is determined by the actual approval process and time of the commercial bank.

Contact Info

Labuan Office:

Address: Level 3-D, Main Tower office, Financial Park Complex, Jalan Merdeka, 87000 Federal Territory Labuan, Malaysia

Phone: +6087-410 977

HP: +6017-6926 126

Email: info@asiadb.com

Kuala Lumpur Office:

Address: Suite 07-03, 7th Floor, Menara Keck Seng, 203 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia

Phone: +603-2771 6126
HP: +6017-6926 126
Email: info@asiadb.com

Contact: 603-2771 6126 / 6017-692 6126 | Email: info@asiadb.com